Is it really true that you can make money online with UserTesting just by reviewing websites, apps or even games? Can you really make up to $60 per test? Is this opportunity really as good as it seems from the outside?
And of course… The ultimate question… Is it possible that UserTesting.com is a scam?
Well first off, I’ll start off by saying that no this place is not a scam. However, there definitely are some downsides to the job and isn’t the incredible opportunity that is sometimes promoted as being… Well at least not for most people.
In this review I’ll be going over what exactly this place is, what the job of a tester is like, requirements for the job, the application process, how much money you can make, complaints and more.
What Exactly Is UserTesting & What Is Their Purpose?
UserTesting, which I will just be calling UT for short, is a user testing site… Which I’m sure you already got from the name.
Basically UT connects website, app, and/or game developers with crowd-based testers, which could be people like you and I, to test out their creations and make sure everything works okay.
Example 1: Someone creates a new mobile casino game and wants to make sure there aren’t any glitches. They pay UserTesting to get a bunch of people to test out the game on many different devices to make sure it works without any glitches.
Example 2: An ecommerce website just had a big update and the developers need to make sure that the checkout process still works okay. So they pay UT to hook them up with testers of all kinds.
Crowd-testing, which you can think of as beta testing in a way, is a big business in very important. In fact, big brands that everyone knows like eBay, Facebook, the Home Depot, etc. have even used this place.
What’s The Job Like?
The job is advertised as an easy way to earn up to $60 per test just before visiting a website or an app into completing some simple tasks, for the most part anyhow.
But is it really that simple?
Well… Yeah… Pretty much.
UT offers two different types of testing jobs… Their standard tests which consist of 20 minute recordings and 4 follow-up questions, and then there Life Conversations where you actually talk to a customer via a video conference call.
But I’m in the going to be talking about the standard tests here because they are the more common ones. You likely won’t get any Live Conversation tests.
With the standard tests you will be making 20 minute recordings of websites and apps. Basically what you will be doing is going through
So for example you might be asked to test out some e-commerce site that has just experienced a recent update. You might be asked to search for a certain item within the online store and add it to your shopping cart. As you are doing all this, you will want to speak out loud all of your thoughts. So if you are having trouble figuring out how to add the item to your cart, you are going to want to be vocal about this.
With the standard tests you record your voice and the screen, there is no need for a WebCam.
Requirements & Application Process
First off, you are going to have to be at least 18 years old and you will need to have a PayPal account, because that is how you are going to be getting paid.
When it comes to equipment requirements, more than likely you are qualified. You can take tests from a PC, Mac, iOS, or android device and if the operating system is fairly up-to-date, then you are probably good to go.
For example, if you’re going to take tests on a PC, then you are going to need Windows 7 or newer and a newer version of Internet Explorer, Firefox, or Chrome.
You will need a microphone, which is probably built into your device already, but contrary to some of the other reviews I have read out there, you will not need a WebCam for the standard tests.
And of course you will also need the ability to download their recording software so that you can record your test sessions.
When applying, you will first have to pass a sample test and then fill out your demographic information. The application process is pretty simple and straightforward.
It is pretty simple to become a tester here, not like Ubertesters which makes you get certified.
How Much Money Can You Make?
I know that it is advertised as a way to make up to $60 per test, but I sure as heck wouldn’t count on this because this pay rate is for the Live Conversations. The amount you get paid for a standard test is $10, which still wasn’t too bad.
And they also have shorter tests that pay less than this.
One thing that I like is that they tell you straight up you will not get rich off of this. It can best be described as a way to make a little bit of extra money on the side.
The amount that you can potentially make of course will greatly depend on the amount of tests you have available to you, and this is going to vary based on your demographic information and on the ratings you get as a tester.
So the job probably sounds pretty darn good so far doesn’t not? Well… Hold off a second before going out there and signing up… You are definitely going to want to read over these complaints first.
Not qualifying for tests
You might get invited to a test but that doesn’t mean you will be able to take it. First you have to take a screener survey and these, based on what I have read, can be pretty harsh.
There was one person I saw complaining about only getting around to tests in the past two years. Now obviously this is an extreme example, but others complain about having trouble qualifying as well.
It seems that being able to take around 1 to 2 tests per month is pretty normal.
One complaint that I read, that was pretty disturbing, was from a guy that claim to have completed over 200 tests that year, which goes to show you that the amount of tests you might be able to get in qualify for will vary a lot.
But anyways… This guy had his account deactivated for “suspected fraud”, although they had no proof of any fraud actually happening.
There are also quite a few complaints about getting your work turned down, which means not getting paid, yet them offering no good feedback on what you did wrong and how you can improve.
Conclusion – Scam or Worth Your Time?
There are definitely mixed opinions about UserTesting jobs, but in my opinion the job is definitely not quite as amazing as it is often promoted as being.
There are people on complete opposite sides of the spectrum… Some of whom qualify and are able to take tests on a fairly regular basis, while others really struggle to make any money with this.
What’s the reason for this? Do they just have to many Testers and not enough jobs available? Did they just not like certain people?
Who knows… But one thing is for sure. They definitely could do a better job at treating their testers better. It seems that they often treat testers as being disposable and worthless.
All that said…UserTesting might be worth applying for. You never know… You might be one of this people that are able to qualify for a lot of jobs and end up making some decent money on the side with this.
You might also be interested in checking out the list of usability testing jobs I’ve compiled.
And if you are having second thoughts about this whole testing job thing… but you want to make money online somehow… you might be interested in taking a look at this program that took me from $0 to now making over $6,000 a month online.
I hope you found this review helpful and now have a better idea of what you are looking at here. Please leave any questions or comments below and I’ll get back to you as soon as I can 🙂